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Returns Policy

Return Instructions 1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in new condition, to ensure full credit. 2. Print your invoice, circle the returned item(s) and put it in the box. You are responsible for shipping charges back to us. Do not attach or tape any shipment directly on the shoe box 3. Send your package via Canada Post by giving it to your postal carrier or dropping it at a local post office or mail drop point. 4. No Need to worry, once you have sent your package to us, an account representative will ensure that the rest of the steps are completed correctly. We will email you a receipt confirming the credit! 5. Before sending your return shipment, please remove all extra labels from the outside of the package. 6. Send the return package to the following address (unless your packing slip directs otherwise): 33-Off.com Office 530 Jean-Paul Perrault, Sherbrooke, Quebec Canada J1L 3A6

Shipping

Maximum delivery time once you receive email confirmation that your order is shipping. Most areas in Canada will receive their order within 3-7 business days. What is Expected Delivery? Expected delivery is an estimate of when we will attempt delivery of an item based on where it is in our network. This date is not guaranteed and will continue to be updated as your item travels to its destination. The date may be before, after, or on the same day as the Delivery Standard and is updated based on local information. FREE Shipping on orders over $150.00 We offer free shipping on orders over $150. - Shipments that require extra shipping charges, as levied by Canada Post, may not qualify for free shipping. Delivery times from Canada Post may be extended. This is a rare occurrence and applies to shipments of excessive weight or those living to extremely rural areas. If this is the case we will contact you before we make any charges to your account. • Tracking information will be provided to customers with valid email addresses. • A fee of $15 may be charged for shipments that are either re-routed after leaving our warehouse or are incorrectly addressed due to customers’ error. Shipping labels are generated directly from the shipping information you provide. EXPRESS DELIVERY If you need your order sooner, we offer a guaranteed expedited two-business days service for a $10 fee. This service is available for most Canadian addresses. This service is not available for remote locations. Can items be shipped outside of Canada? At this time, we are not able to ship products outside of Canada. Shipping Rules & Restrictions • Orders are shipped on business days only. Business days are Monday to Friday, excluding federal holidays within the Canada. • You will not be billed for items purchased with a credit card until the items have shipped. • contact Customer Service Representative at info@33-off.com if you have any questions. Method Of Ordering How to order with 33-off.com: • Order on-line - www.33-off.com Follow our simple ordering process at www.33-off.com. Browse the full range of 33-off.com products under the products tab on the main menu. Then fill in the size and quantity you would like in the selector box on the right of the screen and follow the simple checkout process. Ordering online is convenient and secure.